The Customer Experience: Balancing AI and Empathy
The modern AI-powered customer experience (CX) is shaped by automation and data-driven optimization. However, trust is not built with algorithms, but with empathy, creativity, and credibility. Companies are also clearly aware of this tension.
Vote now: These are the top 5 nominees for the ‘Best Brand Collab Award’
The VideoDays Festival on October 30 in Cologne will see the premiere of the “Best Brand Collab Award” category, with which organizer We Are Era, in cooperation with DMEXCO and Campaign Germany, will honor the best collaboration between a creator and a brand. The winners will be decided by the readers of Campaign Germany in a public vote that starts today.
Insight Out: A Conversation with ROSSMANN’s Head of Marketing, Petra Czora
Courage, clarity, and measurable impact: Petra Czora, Head of Marketing at ROSSMANN, explains how a fully digital loyalty card became a key driver of success, how POS staging enhances customer experiences, and how she recognizes real transformation.
Why Sora 2 Might Change Social Media Forever
OpenAI’s new app Sora 2 is completely changing social media. A commentary by Verena Gründel.
NXTGEN Agency Summit 2025: Recapping the Stage of the Future
A DMEXCO column by Paulina Schumann and Timo Sander on the highlights of the NXTGEN Agency Summit 2025 at this year's DMEXCO.
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