These messages appear to be genuine at first glance, but they contain spoofed links that lead to external platforms.
What you need to know: You can get tickets for DMEXCO exclusively via the official DMEXCO channels and the official Koelnmesse Ticket Shop. These are the only places where you can buy a ticket or redeem a voucher code. Other platforms are not authorized.
Please therefore check any messages you receive about DMEXCO tickets and registering for the event very carefully.
The official DMEXCO Ticket Shop
You can get tickets for DMEXCO 2026 exclusively via the official DMEXCO channels. DMEXCO does not sell tickets via external ticket platforms (unless they are an official partner), via direct messages on social media, messenger services, unknown third-party providers, or online marketplaces.
Use the following exclusively:
German ticket page:
https://dmexco.com/de/tickets/
English ticket page:
https://dmexco.com/tickets/
These pages will take you to the official Koelnmesse Ticket Shop:
This is the only site where you can buy an official ticket or redeem a voucher code.
Red flags: How to spot phishing
Be particularly careful if you are unexpectedly offered a free DMEXCO ticket or a delegate pass.
Typical warning signals:
- The link doesn’t lead to dmexco.com or tickets.dmexco.com
- You are instructed to download your ticket from an external platform
- The message exerts time pressure or urges you to act quickly
- The sender’s address looks unusual or doesn’t match the content
- You are told to enter personal data or payment information
- The language, design, or form of address seem unusual
Even a professional-looking email can be fake. The crucial thing is always where the links in the email actually lead.
Checking your ticket: Is your DMEXCO ticket genuine?
You’ve already got a ticket, but you’re not sure if it’s valid? Then check it in the official DMEXCO event platform.
Log in to the DMEXCO app or the desktop version and open your ticket wallet:
https://community.dmexco.com/event/dmexco-2026
If your ticket is displayed there, it has been registered to your official DMEXCO account. If it doesn’t appear in your ticket wallet, you should get your ticket checked before you travel.
At-a-glance summary: How to stay safe
- Check links
Only click on links to official DMEXCO web pages. - Use the official Ticket Shop
Buy tickets and redeem voucher codes at tickets.dmexco.com exclusively. - Check your ticket wallet
See if your ticket is displayed in the DMEXCO app or on the event platform. - Do not reply to suspicious messages
Don’t open any attachments and don’t enter any personal data. - Get in touch if you have any doubts
Our team (info@dmexco.com) will be happy to help you by conducting checks.
Not sure? Reach out to us
You’ve received a suspicious message, or you’ve got doubts about your ticket? Don’t forward the email to anyone and don’t click on any links that it contains.
Contact the DMEXCO team instead at:
info@dmexco.com
Together, we’ll check whether the message or the ticket is genuine.
