Posts under the Topic:
Chatbots
Chatbots – or bots for short – are dialogue systems that work in real time and accept requests. If a customer asks a question or makes a request in the automated service, a virtual conversation is triggered, and the bot responds via text or voice output. In many cases, chatbots are also able to initiate actions autonomously. That makes them extremely appealing when it comes to a company’s customer care. After all, the more independent the bots, the shorter the response times in the customer dialogue – a huge plus for brands in times of social media and live messaging.
How do chatbots work?
A chatbot is not a robot in the traditional sense – made of metal and demonstrating humanoid traits – but rather a chatbot software program or cloud service. ...
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