DevRel – Strategic relationship management from one expert to another
From Microsoft to Intel, from Google to SAP – at more and more software and IT groups, developer relations is taking a central position in the strategic corporate alignment. DevRel is a relatively young trend from the USA which is also gaining ground in Europe and Germany.
It is a discipline in which contacts are selectively established and relationships strategically maintained with external software developers and programmers by a company’s own experts in these fields. With DevRel, companies pursue the main long-term goal of building up highly sustainable connections in the developer community. This is achieved by addressing users at eye level – from one expert to another, so to speak.
Developer Relations worldwide on the rise
Developer relations managers are currently in high demand, especially on the US and UK markets. As illustrated in the industry study “State of Developer Relations 2019” conducted by management consultancy hoopy:
While smaller companies may often only have a single developer relations manager, it’s not uncommon today for the tech giants to run developer relations teams comprising several dozen to several hundred specialists for maintaining contact with the community. A glance at the job advertisements in the German-speaking world also shows a sharp increase in demand for the specialized networkers.
DevRel is exploiting developers’ growing influence at companies
Where does the increasing demand for DevRel come from? One of the key drivers behind this trend is simply the ever-growing influence that developers enjoy as their companies become increasingly digitalized. Accordingly, their decision-making authority to select technology, for example, and the confidence in that decision-making, are rising steadily.
This was also the conclusion reached by a study from software developer MongoDB among more than 1,500 developers and decision-makers. It identified a broad consensus between developers and decision-makers, both with respect to a company’s business alignment and its purchasing of new software solutions.
The freedom of developers to choose their preferred technologies is correspondingly large nowadays. With this, vendors of IT and software products gain direct access to what is a highly exciting target group for them – while at the same time avoiding the previous detour involving decision makers from outside the field.
Developer relations hits the zeitgeist in the developer community
Developer Evangelists are also benefiting from another trend in the developer community, namely that many developers are increasingly turning to networking for exchanging ideas – especially as regards their work challenges and results, and also beyond the boundaries of their own companies. It’s not without reason, therefore, that DevRel meetings and DevRel conferences – such as the DevRelCon – are attracting huge interest worldwide, for they offer specialized networkers ideal starting points for establishing and managing business relationships.
Awareness, clarification, recruiting – DevRel opens up numerous opportunities
Different goals can be pursued in the dialog between companies and external developers depending on the size of the developer relation team, the company’s degree of development and its business alignment:
- Awareness: Companies establish contacts in the developer scene to increase awareness of the business within the target group, and to present its own products and solutions.
- Guidance: Joint dialogue enables DevRel managers to better understand potential uses for their technologies, and the added value and application of these technologies.
- Feedback: Developer relations create an important external test field for a company’s own portfolio, and enable valuable feedback from the developer community for further tuning and improvements.
- Community building: lays the foundation for a broad network of committed, high-quality contacts in the target group, and builds mutual familiarity by strengthening bonding with the company and its products.
- Experience: DevRel provides a comprehensive view of exciting developments, projects and best practices beyond one’s company’s own horizon. Participation in the community’s broad wealth of experience enables valuable learning and provides for regular knowledge transfer into the company.
- Recruiting: Developers and IT experts are particularly in demand. It is precisely these areas that are already experiencing a very acute shortage. Developer relations offer a unique opportunity to use the direct line to the developer scene also for recruiting, and to present one’s company as an attractive employer.
Recognizing developer relations as a long-term project
DevRel means intensive relationship management and should not therefore be regarded as a sprint, but rather as an endurance run. The successful build-up of contacts and networking in the developer scene require a long-term, sustainable strategy, and usually also a great deal of staying power. Winning over others depends on good ideas, suitable content and holistic support. After all, the interpersonal aspect is ultimately paramount for contact management in developer relations – precisely where companies need to build trust and convince.