Posts under the Topic:
Customer service
03.05.2019
WhatsApp marketing: professionalized private chats with customers
How the popular messaging service can be used best as a marketing tool and in which cases digital customer conversations via messenger are suitable.
03.05.2019
Social media: more than just another communication channel
More and more companies are discovering social media as a channel for addressing customers
12.11.2018
Customer service: Messengers beat social media
After the phone and e-mail, this channel is growing increasingly popular – but there are some elements to keep in mind